MassMutual

Artificial Intelligence at MassMutual – Two Use Cases

MassMutual, serving over 4 million policyowners with $3.9 billion in 2025 statutory operating earnings, uses generative AI to help service teams answer policy questions and machine learning to score mortality risk for automated underwriting. In 2025, 51% of the company used generative AI tools, saving an estimated 237,000 hours.