The A.I. Daily
14,000 Calls Show Humans Outperform AI Receptionists
Bold Agent Kit's analysis of roughly 14,000 customer calls found AI agents answered more calls, yet human receptionists achieved about four times stronger inbound intake conversion. Meanwhile, a16z cited Revelio data showing global call-center employment growth has turned negative, suggesting AI may be displacing workers even if it does not outperform them.