The A.I. Daily
Execs: Voice AI Hasn't Had Its ChatGPT Moment Yet
At the HumanX conference, PolyAI CTO Shawn Wen and Otter CMO Alex Gay said voice AI has achieved full-duplex models but not yet its 'ChatGPT moment.' Key gaps remain in fast reasoning, speaker identification, and intent capture, which are needed for natural conversation and user trust.