The A.I. Daily
Customer workflows emerge as the AI era's new moat
The article argues the real AI moat lies in embedding into customer workflows: an assistant handling renewals and approvals is hard to replace even if a better model appears. Schneider Electric's ~$22.6B deal for PTC, the Synopsys-OpenAI partnership and ElevenLabs' 15M+ weekly conversations illustrate the strategic value of owning where AI operates.
