Gareth Herschel

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Tech execs get wiser about measuring AI ROI

Computerworld reports that in a McKinsey survey about 80% of respondents said AI improved productivity, but only 37% saw an impact on profits and just 6% said AI delivered significant value worth at least 5% of operating profit. Analysts say the biggest gains come from redesigning end-to-end human-agent workflows rather than layering agents onto existing processes, and from better transparency on token costs.

Computerworld ·
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