Brian Chesky
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Airbnb launched AI-powered search this week, but CEO Brian Chesky says chatbots are wrong for e-commerce browsing and the interface will land between chat and its current search. He also argues chatbots aren't collaborative and that the world needs an AI-native operating system.
Airbnb's fall update adds AI search, letting users find stays via text or voice prompts with dynamic filters and compare wishlist properties using AI summaries. It also expands services like meal delivery, laundry and baby gear rental, and boosts social features to drive bookings. CEO Chesky said doing this without hurting conversion is the hard part.
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