AI agents need a COO-style manager, Get Covered COO argues

Get Covered COO Rick Folgmann says his firm runs 16 AI agents across 3 million-plus rental units, and the hard part was deciding who each agent reports to. He advises starting with rule-bound tasks and giving agents written rules, scope and regular review, citing Deloitte's finding that 23% of firms use agentic AI today and Gartner's forecast that over 40% of agentic projects will be canceled by end-2027.

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